WELCOME TO DIRECTORYCOMPUTER.COM

DirectoryComputer.com is the computer directory offering thousands of leading information & resource including computer & technology, personal computers, operating systems, databases, computer science, data communications.
Computer Articles
Home > Computer Articles
Computer Web Directory and Resources
HP Printer Customer Complaints

Although an HP printer is generally regarded as one of the best machines available in the market, there are certain grievances that are repeatedly pointed out by various consumers. For instance, Paula of Bedford, one of the customers, writes in her product review that “I am interested in the suit against HP. I have an Office Jet LX printer. And the cost for the ink is outrageous.” This is a very common complaint, and many users accuse an HP printer of consuming too much of ink and hence, making the operation costly.

HP Photosmart C3180 is particularly notorious among the customers for its lengthy and complicated installation process. Nicholas Tier, a customer, writes, “I am fairly computer-literate (and can read instructions!). But the installation process nearly drove me insane. I installed three times and I'm still not 100% sure that everything that should have been installed actually did.” A variety of other customers have also laid great emphasis on this particular demerit of HP Photosmart C3180.

Another customer claims to have spent as long as five hours during the installation process of this HP model. Yet, another customer has mentioned about the same model that its mechanism of paper rolling got damaged only within a few month of its purchase. Besides, the print quality has not been quoted to be too good either and there are frequent paper jams even the paper is HP Photo Paper. Often, the pages are bent and the printer does not accept the applied settings too well. Sizes, alignment and color settings are reported to be defective.

Many customers complain that the printing process abruptly stops in the middle and documents are not printed in full. According to them, incorrect warnings are generated. An HP printer quits accepting the sheets only after three months of use. No matter how much the user tries to insert the sheet, the printer keeps on generating the ‘out of paper’ message. A common complaint is that the user guide does not contain useful or sufficient material. The only information contained in the user manual is about the installation process and nothing else than that.

A common customer complaint against HP machines is their slow speed plus high ink costs. Many customers mention in their writings that the bottom, sides and top of the page are left blank. Often the printing is not straight. Most of the customers regard many models of HP as unsuitable for professional use. The HP customer support is generally believed to be very uncooperative. A large number of customers make angry comments about the customer service which, according to them, is never willing to help them with their problems. In short, the customers have a lot of negative feedback against different HP models.



Go back To Article page